Palmer Administrative Services has become a preferred choice for auto protection plans. One of the key factors behind the company’s consistent growth has been its transparent approach, when it comes to claims redressal. Chances are that if you were to search online for Palmer Administrative Services reviews and complaints on extended service contracts, you will only see good things being written about the company.
Palmer Administrative Services has always been known for its strong focus on customer service. Every customer complaint is taken up with utmost seriousness and a solution offered in as quick a time frame as possible. Every complaint is taken up as a unique case, and thoroughly analyzed by the complaints redressal team at the company, before the final solution is offered to the customer.
The customer service team at the company makes sure that the customer is explained every aspect related to a protection plan clearly. For example, there are times when customers may raise a complaint that the company had rejected a particular claim for ‘non-disclosure’. This happens most of the time, because the customer himself or herself may not know what constitutes a ‘modification’ in their vehicle and may have applied for a claim, which is bound to be rejected. Remember, even the addition of a component, which may appear small to you may lead to such confusions.
In such cases, the company’s representatives explain to the customer in detail about the reason for the claim being rejected and what are the other necessary steps that he or she needs to take to avoid getting caught in such a situation in the future. Customers are also sent regular updates on any kind of changes in the rules and regulations, pertaining to modifications from time to time too.
There are also instances when problems arise for customers at the time of renewal. Again, most of the times this happens because customers are not aware of what are the different types of information that need to be disclosed to the company. With Palmer Administrative Services though there are reduced chances of such a thing happening. This is because the company’s representatives go through every bit of information during the renewal time.
Just in case there is something that needs to be corrected, they make sure that they guide the customer properly. Customers are also explained every part of the auto protection plan in detail, and what are the things that they need to inform the company at the time of the renewal. It is such attention to detail that has made the company a favorite destination for auto protection plans.
The company uses cutting-edge technology as part of its complaints redressal system. All complaints are constantly monitored and it is made sure that the issues are sorted out at the earliest. The same kind of efficiency can also be found during their claims redressal process. The customer is explained each and every detail about the particular protection plan and the claim that they are eligible for as part of the process.